Back to Vacancy Listing

Senior Consultant/ Project Management - ITSM Service Management

Technical Project Management / ITSM / ITIL

Location : London and customer site
Contract : Permanent
Contact : resourcing@xceedgroup.com

Posted : 17 May 2017
Ref : XCREQ-2706

Job Description

This position will be based from London but you must be flexible to work on different customer sites across the UK when required. Due to continued growth Xceed Group is currently looking to grow its corporate team of ITSM/IT Service management Senior Consultants to work onsite at its customer’s offices across the UK.

As experienced Senior Project Managers / Consultants you must have a proven track record of delivering various business and technology related complex and challenging programmes of work including Service Management, Business Process Optimisation, Digitisation, Infrastructure Consolidation, Application Rationalisation, Cloud Transition, Business Strategy and Change.

Our Senior Project Managers/Consultants are responsible for enhancing Xceed's IT Service Management (ITSM) capabilities. You will join an already established team of consultants and be responsible for owning, driving and delivering Xceed's ITSM proposition.

Responsibilities

  • Pre-Sales, solution selling and implementation of our ITSM and Information Security proposition
  • Client site delivery through, Assessment, Process designs and Implementations, Audits and Tool implementation
  • Ownership of all ITSM & Information Security client activities
  • Team Development

Key Competencies

  • A strong ITSM background with relevant previous experience in a technical or consulting environment.
  • An ITIL v.3 expert with a solid background of understanding ITSM processes as well as experience of delivering tangible benefits and improvements through risk assessment and management, auditing, compliance, capacity management and implementing management standards - such as ISO27001
  • Exposure to and strong understanding of ITSM tools, such as BMC Remedy, Service Now, HP Service (7 and/or 9) and/or other tools would be highly beneficial
  • Excellent presentation and communication abilities to present security principles to technical and non-technical clients
  • Must be flexible to work on various UK customer locations full time
  • Proven track record of delivering large scale project/programmes of work including Service Management, Business Process Optimisation, Digitisation, Infrastructure Consolidation, Application Rationalisation, Cloud Transition, Business Strategy and Change.
  • Broad knowledge of security systems and controls covering physical, procedural and technical areas would be beneficial
  • Strong communication, engagement and stakeholder management skills
  • Multi-million £ budgetary control
  • Proven ability to manage direct, Matrix and third party resources
  • Prince 2 certified, ITIL certified

Technology enabled business change

As trusted advisors, Xceed Group has been helping its clients successfully shape and implement technology enabled business since 2003. Experts in making change happen across major banking platform implementations and infrastructure transformations, Xceed has helped implement some of the largest Financial Services IT modernisation programmes.

Experienced practitioners can lead entire programmes or provide support in specific areas including shaping an IT vision and roadmap, managing a transformation and programme recovery. To ensure the best possible outcome is achieved, we combine this experience with unique IP, toolsets and frameworks to deliver change in the most effective way. By embedding our approach and sharing our knowledge, we leave a legacy to provide clients with the capabilities to transform their business.

Xceed Group has offices in London, New York, Edinburgh and Dublin and work with businesses across the globe within the Financial Services and Government sectors.